Refund policy
Return & Refund Policy
At SpinScrub™, we want you to love your purchase. If you're not completely satisfied, we're here to help.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, your item must:
- Be unused or lightly used
- Be in its original packaging
- Include all accessories and components
- Not show signs of intentional damage or misuse
Non-Returnable Items
We do not accept returns for:
- Final sale items
- Gift cards
- Used cleaning pads or consumable accessories
- Products damaged due to misuse or improper handling
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the product
Our support team will review your case and provide a replacement or refund if approved.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong product was sent
- The product is defective
We recommend using a trackable shipping service for all returns.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, your order may already be processed or shipped and can no longer be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
nhobinh660@gmail.com